Frequently Asked Questions
Everything you need to know about your Found Sound experience.
What is the standard shipping time for audio equipment?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location, while expedited options are available at checkout.
Do you offer a warranty on electronic components?
Yes, all new products come with a minimum one-year manufacturer warranty. We also provide a 90-day Found Sound guarantee on all certified refurbished gear.
What is your return policy for open-box items?
You can return items within 30 days of delivery. Please note that high-end electronics must be returned in their original packaging with all accessories to receive a full refund.
Are your products compatible with international voltage standards?
Most of our digital equipment is multi-voltage (100-240V). However, for specific analog hardware, please check the product specifications or contact our support team regarding regional power requirements.
How can I track my shipment?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal to monitor your package in real-time.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Affirm for high-value purchases.